Slovak Timber Processing Industry Chooses Wood Log Debarking Machine
Customer background information
Recently, our company successfully delivered a wood log debarking machine to Slovakia. The Slovak wood processing owner was a former boss in the field and has extensive experience in wood processing. He decided to purchase a wood peeling machine to cope with the growing demand for processing acacia wood and to increase production efficiency.
Needs for wood log debarking machine
In communicating with customers, he clearly expressed his demand for a wood peeling machine(Related article: Log debarker machine丨wood peeling machine). He mainly works with koa wood from 5-25cm, so he needed a machine that could handle this size range efficiently. In addition, he wanted the machine to be powered by a diesel engine and equipped with stands and wheels for easy movement during processing.
Why choose our company
The reason why customers choose our company is based on their trust in the quality of our products and services. He became very interested in our wood log debarking machine after browsing our company website for the first time and learned through detailed communication that we can meet his personalized needs. Our professional team and efficient after-sales service are also one of the reasons for his choice.
Customer’s import experience
As a first-time importer, the customer was not familiar with matters such as port transportation. To assist him in completing the transaction, our professional team inquired for him about the port freight based on experience and information and provided him with detailed explanations and suggestions. This caring and considerate service also enhances customers’ trust in our company to a certain extent.
Machine delivery and customer feedback
After the wood peeling machine was successfully delivered to Slovakia, the customer was satisfied with the machine’s performance. He particularly highlighted the machine’s excellent performance in handling koa wood, as well as the stability of the diesel engine. He plans to use this wood log debarking machine to increase his production capacity and bring more possibilities to his business.